Return & Warranty Policy

​​​​​​​​​​​​​​The Return and Warranty Policy (updated, effective April 2013) explains the UTC Fire & Security Americas Corporation, Inc., policy on product returns, warranty repair/replacements, nonwarranty repairs, credit returns, advance replacements, and other matters.  It also lists contact information for UTC Fire & Security customer service centers, packaging and shipping requirements, and warranty periods by product category.

As stated in the Return and Warranty Policy, an RMA (return material authorization) is required for all product returns.  To request an RMA, contact the appropriate customer service center listed in the Return and Warranty Policy or use the link below.  You will need the following information:

• Original PO number
• SKU/part number
• Serial number

See the Terms and Conditions of Sale Policy for related information.


Click here to Request an RMA Online.