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Technical and Application
Installation problems, unwanted alarms, unique applications, and the occasional puzzling complications are nothing new to the UTC Fire & Security Security tech support team. You get more than solutions when you call us: each technician speaks your language and understands the tough environments you face.
 

Interlogix Intrusion, Video, Transmission, Fire, and Access Products
Our knowledgeable technical support representatives are here to help when you need it. Our goal is to provide our dealers with quick, accurate answers so that you can get back to your job of servicing your customer.

Phone:  855-286-8889, 8am-8pm ET Mon-Fri.
Email: Intrusion, Video, Transmission, Topaz: techsupport@interlogix.com
FireworX: FireworX.Techsupport@fs.utc.com
MASterMind: masinquiry@fs.utc.com
 
Additional Self-Service & Support:
Software downloads
Technical bulletins
Documentation for discontinued products (Moose, Ranger, etc)
Download the Intrusion Sensor Application Notebook (5 MB)
Daylight Saving Time Info
Fiber Tech Bulletin: Operating Distance Factors

 

Supra Real Estate & Key Management Products
Serving the real estate, industrial and international markets with three teams:
 
- Installation Support delivers the product and provides training to key holders and system administrators.
- Technical Services work with the system administrators in preparing, implementing and administering the central computer system.
- Field Support features a toll-free support hotline that provides assistance to key holders and system administrators. Our support teams provide many other services that make your transition to state-of-the-art access control easy and efficient.
 
Phone: 877-699-6787, 8am-10pm ET daily.
Login to SupraWEB (Real Estate Agents)

 

 

Lenel Picture Perfect, Secure Perfect, Facility Commander, Infographics 
Contact the Lenel tech support team for assistance.

Phone:  855-Lenel-Sec (855-536-3573) 
Email:  RS-BCTSupport@fs.utc.com

Additional Self Service & Support:
Knowledge Base (No login required)

 

Onity Electronic Locking Systems, Electronic Safes & Energy Management Solutions 
Contact the Onity tech support team for assistance.
Phone:  800-248-6189
Global sales & service contacts: Visit onity.com

 

Edwards Fire Products
Contact the Edwards tech support team for help with EST and Vigilant products.
 
Phone: 800-655-4497
Email:
EST: EST.Techsupport@fs.utc.com
Vigilant: Vigilant.Techsupport@fs.utc.com